Terms of use

Last updated 3 October 2026

By using Student Home Sorted you agree to these terms. They're written in plain English, so please read them. The most important parts are in bold.

1. Who we are

Student Home Sorted ("we", "us") is run by Elijah Ansah, a student at the University of Exeter. It helps University of Exeter students find housemates, start house groups and compare student houses. Contact: hello@studenthomesorted.co.uk.

We're independent. Student Home Sorted isn't run, checked or endorsed by the University of Exeter, the Students' Guild or any letting agent. We mention them only to describe where houses and students are.

2. It's free

Student Home Sorted is free for students. We never charge you to search, join a group or be matched with anyone, and we'll never ask you for money or bank details. If anyone asks you to pay through us, it isn't us: report it.

3. We're not a letting agent

Most listings come from letting agents' own websites; some are added by students. We check them regularly, but prices, availability, photos and details can change or be wrong. Always confirm everything with the agent or landlord before you commit.
Any tenancy, deposit, holding fee or payment is only between you and the agent or landlord. We aren't a party to it and don't handle money.
Prices "with bills" sometimes include our estimate of bills. Walking times are estimates worked out from paths and hills, and your real time may differ.
Nothing on the site is legal, financial or housing advice. If you're unsure about a contract, the Students' Guild advice service or Citizens Advice can help.

4. Who can use it

You need a University of Exeter email address to sign in, and an account is for one person: you. Keep your password and sign-in codes to yourself. If you're under 18, talk to a parent or guardian before you agree to live with anyone or sign anything. You can delete your account at any time from You > Account.

5. Matches and groups

Match scores are a rough guide, not a recommendation or a promise. They're worked out only from what people put on their profiles, which we don't check.
We don't vet users. A uni email shows someone is at Exeter. It doesn't tell you what they're like to live with. Get to know people before you commit.
Group budgets and "fits everyone" filters are based on what members enter. Check the real costs together.
Agreements between housemates (who pays what, who drops out, who gets which room) are between you. On a joint tenancy you may each be responsible for the whole rent, so read the contract together.

6. Meeting people safely

Messaging happens on Instagram, outside our service, and we can't see or control it.

Meet new people somewhere public the first time.
View houses in person, together, before anyone commits.
Never send money to anyone to "hold" a room, and only pay an agent or landlord after you've seen a written contract.

If someone makes you uncomfortable, use Report on their profile. If you're in danger, call 999.

7. Be decent

Don't use Student Home Sorted to:

pretend to be someone else, or create a fake profile, group or listing
harass, threaten, bully or discriminate against anyone, including because of race, religion, sex, sexuality, gender identity, disability or age
post someone else's personal details or photos without their permission
advertise, spam, sell things, or sublet or "sell on" rooms for profit
post anything illegal, sexual, violent or misleading
copy the site's content in bulk, scrape it, or interfere with how it works

8. Rules for reviews

Only review a house you've lived in, and describe your own experience honestly and accurately.
Don't name or identify individuals, whether landlords, agents' staff or other tenants.
No personal attacks, discrimination, offensive language or personal information.

We remove reviews that break these rules. Agents and landlords can ask us to correct a factual error, or add a short reply, by emailing us.

9. Things you post

You keep ownership of what you post: profiles, photos, reviews, group notes and houses you add. You give us permission to show it on Student Home Sorted while it's there, and you confirm you have the right to post it. Only post photos you took or have permission to use. You're responsible for what you post.

10. Other people's content

Listing details, photos and names belong to the letting agents and other owners, and are shown with credit and a link back to them. If you own something on the site and want it corrected or removed, email us and we'll act within five working days.

11. When we remove things

We may remove content, or suspend or close an account, that breaks these terms or that we reasonably believe could harm someone. Where the law requires it, or someone is at risk, we may pass information to the police. If you think we've got it wrong, email us.

12. Our responsibility to you

We provide Student Home Sorted for free, as it is, and we can't promise it will always be available, complete or error-free. We may change, pause or close it.

As far as the law allows, we aren't responsible for:

decisions you make based on listings, prices, match scores, reviews or profiles
anything that happens between you and an agent, landlord or other student, including lost deposits, rent disputes, housemates dropping out, or someone's behaviour
other websites and apps we link to, including Instagram and agents' sites
losses we couldn't reasonably have foreseen

Nothing in these terms limits our liability where the law doesn't allow it to be limited, such as for death or personal injury caused by our negligence, or for fraud. Nothing here affects your legal rights as a consumer.

13. Changes

We may update these terms as the site changes. If a change matters, we'll say so in the app. If you keep using the site after that, the new terms apply. The date at the top shows when they last changed.

14. The law

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If any part of these terms can't be enforced, the rest still applies. Please email us first if something goes wrong: most things can be sorted quickly.